Question 1

Does Halo replace the POS?

Accepted Answer

No. Halo is an extra order channel and passes orders into the system the venue already uses.

Question 2

Do I need an extra tablet?

Accepted Answer

No. The order should go straight into the venue’s current system.

Question 3

Can Halo use my existing menu?

Accepted Answer

Yes. The menu can be imported and then reviewed.

Question 4

What if the customer changes ingredients?

Accepted Answer

Halo can handle variants, extras, and exclusions according to how the menu is set up.

Question 5

What if the customer places an ambiguous order?

Accepted Answer

Halo should ask instead of guessing.

Question 6

Can Halo remember a customer’s address?

Accepted Answer

Yes, if the address was verified earlier. On the next call Halo should use as little as possible — for example just the street, or a label like “home”.

Question 7

Does Halo work with my POS?

Accepted Answer

That depends on the system. Integration is possible through an API, a webhook, or 8mb Bridge.

Question 8

Can I change the greeting?

Accepted Answer

Yes. The venue can set the greeting, the tone of the conversation, and how customers are addressed.

The phone stops ringing. You stay focused on the work.