Question 1

Do you have to replace the ERP?

Accepted Answer

That is not where we start. Here the ERP could not hold the damage description and did not hold workshop status. First a process audit and a state machine for real workstations. The ERP can stay where it still makes sense — or step down as the service operating system.

Question 2

Why a scan at every workstation?

Accepted Answer

So a stage transition does not depend on memory. The scan records that an item entered inspection, repair or handover. Across ten shelves, location and status stop being a puzzle.

Question 3

What does the client see?

Accepted Answer

History and a timeline on the order page, plus email updates. They know where the gear stands and what to expect — instead of calling for status.

Question 4

Where do you start?

Accepted Answer

By mapping processes and workstations and auditing what stays and what goes. Only then states, scans and the client view. Without a map of the work, a new system only moves the shelves onto a screen.

Question 5

How do we start with 8mb?

Accepted Answer

Tell us how many systems you check for one order and how the client asks for status today. We come back with a first, small step — or we say plainly that it is not a good fit.

They had an ERP. Status lived on a shelf with a paper clip